Privacy Policy

Last Updated: 19/11/2025

Welcome to ShivAshish Digital Private Limited (“Company”, “we”, “our”, “us”).
We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

By accessing or using this website, you agree to the practices described in this Privacy Policy.

📌 1. Information We Collect

We may collect the following types of information:

1. Personal Information

  • Name

  • Email address

  • Phone number

  • Address

  • Aadhaar-based eKYC (only when required for DSC/eSign)

  • Government ID (when legally required for verification)

2. Technical / Automatic Information

  • IP address

  • Device type

  • Browser information

  • Cookies and tracking data

  • Pages visited & actions performed

3. Payment Information

  • Payment transaction details (processed securely through third-party payment gateways)
    Note: We do NOT store your card or banking details.

4. Documents Submitted for Services

  • DSC Application Form

  • Identity proof

  • Address proof

  • Authorization letters
    (Used strictly for completing DSC/eSign or IT service orders.)

📌 2. How We Use Your Information

We use your information for the following purposes:

  • To provide DSC, eSign, website, IT services, and digital solutions

  • To verify your identity for DSC & eSign services

  • To process orders, payments, and invoices

  • To respond to inquiries and offer customer support

  • To manage user accounts

  • To improve website performance and user experience

  • To send service alerts, updates, and notifications

  • For legal and regulatory compliance (if required)

📌 3. Sharing of Information

We do not sell, rent, or trade your data with any third party.

We may share your information only with:

✔ Certifying Authorities (for DSC issuance)

(eMudhra, Capricorn, Sify, etc.)

✔ Government regulatory bodies (if legally required)

✔ Trusted service partners like

  • Hosting providers

  • Payment gateways

  • SMS/Email service providers

All partners follow strict data protection rules.

📌 4. Data Security

We implement industry-standard security measures to protect your data:

  • SSL encryption

  • Secure servers

  • Encrypted storage (when applicable)

  • Limited access to authorized personnel only

However, no system is 100% secure. Users should take normal precautions when sharing sensitive data.

📌 5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve user experience

  • Analyze website traffic

  • Personalize content

You can disable cookies in your browser settings at any time.

📌 6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or update

  • Request deletion (where legally possible)

  • Withdraw consent

  • Opt-out of marketing communication

For any requests, contact us at: support@shivashishdigital.com

📌 7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, partner sites).
We are not responsible for their privacy practices or content.

📌 8. Data Retention

We keep your data only as long as necessary:

  • DSC and eSign documents → as per legal guidelines

  • Business communication → until service is completed

  • General inquiries → as required for support

After that, data is safely deleted or archived.

📌 9. Children’s Privacy

Our services are not intended for individuals under 18 years.
We do not knowingly collect data from minors.

📌 10. Updates to This Privacy Policy

We may update this policy from time to time.
Changes will be posted on this page with the updated date.

📌 11. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

ShivAshish Digital Private Limited
RZ-4B New No. RZ-380, G/F, KH 80, 83, 84
Gali No. 6A, Sagarpur, New Delhi – 110046
Email: support@shivashishdigital.com
Phone: +91 9266040176